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Privacy Policy

Effective Date: 3 March 2026

AquaGallery Trading LLC ("AquaGallery", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.aquagallery.ae), make a purchase, or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platforms.

1. Information We Collect
a) Information You Provide Directly
  • Full name, email address, phone number, and delivery address when placing an order or registering an account.
  • Payment information (processed securely through our payment gateway; we do not store card details).
  • Messages and enquiries submitted via contact forms, WhatsApp, or email.
  • Workshop or service booking details.
b) Information Collected Automatically
  • Browser type, device type, IP address, and operating system.
  • Pages visited, time spent on pages, and browsing behavior on our website.
  • Referring website or search terms that led you to our site.
  • Cookies and similar tracking technologies (see Section 6).
2. How We Use Your Information
We use the information we collect to:
  • Process and fulfill your orders, including delivery and after-sale support.
  • Manage your customer account and loyalty program participation.
  • Respond to enquiries, service requests, and customer support tickets.
  • Send order confirmations, shipping updates, and service reminders.
  • Share promotional offers, new arrivals, and workshop notifications; only with your consent.
  • Improve our website experience, product offerings, and service quality.
  • Comply with UAE legal and regulatory obligations.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Sharing Your Information
We may share your information with:
  • Delivery Partners: To fulfill and ship your orders within the UAE.
  • Payment Processors: To securely process transactions (e.g., Stripe, or equivalent UAE-compliant gateways).
  • IT & Platform Providers: Including Odoo (our website and CRM platform) for order and customer management.
  • Legal Authorities: If required by UAE law, regulation, or court order.
All third-party service providers are required to handle your data securely and only for the purposes for which it was shared.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us (see Section 8).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. Our website uses SSL encryption, and payment transactions are processed through PCI-DSS compliant gateways. While we take every reasonable precaution, no method of online transmission is 100% secure, and we encourage you to use strong passwords and keep your account credentials confidential.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support our marketing efforts. Cookies we use include:
  • Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant ads and track campaign performance (e.g., Meta Pixel).
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
7. Your Rights
In accordance with applicable UAE data protection regulations, you have the right to:
  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the relevant UAE regulatory authority.
To exercise any of these rights, please contact us using the details in Section 8 below.
8. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
​AquaGallery Trading LLC
​Al Mina, Wasl Port Views, Dubai, UAE
​Email: info@aquagallery.ae
​Phone / WhatsApp: +971 50 116 9770
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.